FAQ

 My printer door is not closing properly.

If you find your printer door is not closing properly this may be the problem:

• Open up the door and on top of the door are some small holds  that hold the door to the printer head.
• You may find that one of the holders has unclipped.
• This may be due to the door being opened too wide and causing the door to unclip itself from the printer head.

All you need to do is pull the door slowly back untill you have enough room for the printer head to slot back into place again.

(see pictures below)

How Do I Delete Pictures Out Of My Cloud Album?

This Can Only Be Done On The Computer.

HTTP://pringo.hiti.com/user/login

Register/Login.

Type In Your Member Account ( email Address)These you Used When You Registered Your New Pringo.

Password.

Go To Album.

Choose The Album You Want To Delete Your Pictures From (My Album).

If You Want To Change Your Member Settings You Can Do That Under Member.

How Do I Change My Email Address?

To Change Your Email Address you will need to go to The Contact Details Icon and then you need to log out.

Add Your New Details & New Email Address

Mobile Number You Do Not Have To Change

If You Do not Receive Your Verification Code go to My Verification Code

Q) Why am Not Receiving My Verification Code In My Email ?

A)

• Open up Email Address
• Find Search Key (or Magnification Glass)
• Type Pringo Into Search Area
• All Pringo Emails Should Come Up
• Look For Confirm Registration
• You Should See VC No ****
• Go Back To Pringo App
• Put in Username (email address)
• Put Password In
• Put Verification Code (VC)

What Is Cloud Album?

This Is Where ALL Your Pictures That You Have Taken Are Stored.

So If You Want to Later On Come And Reprint A Picture With All The Extras That You Put On.

You Just Choose Your Picture Again and Reprint.

Q) Why am Not Receiving My Verification Code In My Email ?

A)

• Open up Email Address
• Find Search Key (or Magnification Glass)
• Type Pringo Into Search Area
• All Pringo Emails Should Come Up
• Look For Confirm Registration
• You Should See VC No ****
• Go Back To Pringo App
• Put in Username (email address)
• Put Password In
• Put Verification Code (VC)

Where You Can Find Your Silver Borders.

When You Goto Your Border Icon And Press Borders (See Pic Below)

1) This Has No Borders

2) This Is A  Silver Border ( Two Stars See Below)

3) This Is A Silver Border ( Two Stars See Below)

Silver Border

Printer Switches Off

.        

To Change The Setting In Your Printer From Keep Switching Off

Make Sure You Are Connected To The Printer

Go  To The Settings Icon

Auto Power Off Settings Change Power Setting

How Much Battery Power Do I Have Left?

Make Sure The Printer Is Turned On

Go To The Settings Icon Printer Settings

It Will Tell You What Percentage You Have Left

Making A Collage.

When Making your Collage Here Are  A Few Steps.

1) Choose Your Main Picture You Want

2) Slide The Icon Bar Below From Right To Left Until You Get The To Standing Up Rectangles (See Picture Below)

3) Then Choose Your Collage You Want

4) Your Collage Will Be Split Up, Choose To The Picture You Want By Touching The + To Change Your Picture

5) You Can Still Add Your Extras When You Have Finished (Border, Stickers, Etc)

Then Print